An Italian Multinational in the Luxury Goods & Retail sector
2. The challenge
The client company was experiencing a phase of tumultuous growth that was difficult to control, characterised by a sharp rise in sales and therefore production too. Technological infrastructures in the IT Operations area were proving to be entirely inadequate in this sense.
No longer able to satisfy requests from the line, the IT function was increasingly resorting to external companies for support in areas in which there were insufficient internal competencies.
Therefore the challenge lay in intervening in a rapidly developing situation by identifying resources capable of effectively responding to the internal client's needs, so that the company wouldn't have to slow its growth path down.
3. The intervention
The client was informed of the need to open a far-reaching search to identify IT Operations senior managers on the market who were proficient in production cycle management, from product conception to sale, with the aim of progressively internalising a series of competencies previously outsourced to external consultants.
Scouting was conducted at a European level to identify profiles of different seniority levels, sectoral provenance or type, to collect information on the nature of organisational models used by high performance companies regarding the specific function.
4. The results
By the end of our intervention, the IT Operations Team was fully staffed with figures of different seniority levels; within a short space of time, the team began efficiently and effectively responding to requests from the operations organisation of national and foreign plants.